Interview Report on the Qualities of a Nurse Leader Paper

Interview Report on the Qualities of a Nurse Leader Paper

Interview Report on the Qualities of a Nurse Leader Paper

Leadership skills and behaviors in nursing are those demonstrated by the nurse in charge of a team. Nurse leaders can display a wide variety of characteristics and behaviors in the course of their duties as managers of nursing staff, educators of prospective nurses, providers of care, and promoters of excellent customer service (Wei et al., 2019). A nurse leader, then, is someone who is both knowledgeable in the nursing field and skilled in a variety of management and leadership techniques. Assessment of the qualities of a leader can be done through interviews whereby the interviewee and interviewer interact to share their ideas. In the interview done in this case, I chose a house supervisor named Mender, who worked at the Cascade Behavioral Health hospital located in Tukwila, WA. Mender works together with other leaders in the organization to supervise other employees. I prepared for the interview by updating my guide and booking an appointment with him before the interview day. In this paper, we will discuss the interview report obtained regarding leadership depicted by nurse leaders in the organization.

Cascade Behavioral Health hospital has a variety of workers who collaborate to enhance the delivery of proper patient care in the facility. There are advanced practice health nurses, occupational therapists, nurses, physical therapists, social workers, pharmacists, physicians, and unlicensed assistive personnel. Mender also added that nurses play major roles in ensuring patients are well taken care of while collaborating with other healthcare providers. Social workers help alleviate people’s suffering, promote equality, and improve their communities. It was evident that as the leader, he supervised other workers well, and this helped them achieve a common goal.

The supervisor, Mender, mentioned that one of the nursing practices that had been changed following the previous year was abolishing the use of restraints on patients, as this was seen as unnecessary and caused harm to patients. Patients can be constrained in a variety of settings within the healthcare industry. The most common type of restraint is a physical constraint, a device used to limit a patient’s mobility. Other types of restraints include chemical restraints, which are pharmaceuticals used to alter a patient’s behavior, and mechanical restraints, which are items used to restrict a patient’s movement. He claimed that when using restraints on patients, there were increased incidences of harm to the restrained clients.

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When I asked the supervisor about change in the institution, what the impact of the change was in the organization, and his role in enhancing change, Mender seemed determined to transform and sail the organization to greater heights. He claimed that care practices could more easily attain their organizational goals with the aid of change management. Healthcare administrators must construct targeted, organized change management programs to steer staff to the intended goals. Healthcare providers and their patients may benefit from change management models when combined with strategies for process improvement and program rollout (Snow, 2019). He also added that they had adopted modern technology to manage the data in the institution in various departments, which enhanced proper efficiency and increased productivity.

As a leader, the supervisor was aware of the strategies they used for human and fiscal resources that contributed to delivering cost-effective, quality patient-centered care. Patients’ wishes, proper care coordination, enhancing patients’ physical comfort, patients’ emotional support, loved ones’ presence throughout transitions, smooth handoffs, ongoing education, and ready access to health services all figure prominently in the provision of patient-centered care in the organization (Snow, 2019). He stated that effective leadership was advantageous in enhancing patient-centered care as he influenced others to adopt various transformations in providing care. They encourage the engagement of both family and patients in care provision. There is also the proper engagement of staff and encouragement to focus on patient-centered innovations in the facility. He encouraged people to maintain a safe hospital environment and ensured the proper alignment of the staff roles and priorities while providing care.

According to supervisor Mender, he considers the overwhelming amount of tasks that he performs that leads to reduced or no time for reflection among the most significant challenges while in the facility. He was responsible for a wide variety of tasks, such as managing human and financial resources, guaranteeing patient and staff satisfaction, maintaining the unit’s safety for nurses, patients, and visitors, upholding standards and quality of care, and ensuring that the unit’s goals are in line with the hospital’s overarching objectives. As the supervisor, he also faced challenges in multi-generational teams because he had to handle employees with a wide range of perspectives, skill sets, communication preferences, and work patterns. Another issue was the tight budgets, whereby he sometimes struggled to find cost-effective solutions that would still enhance the delivery of quality care. As a result, the organization frequently resorts to measures like halting hiring and salary increases, extending working hours, cutting back on supplies, and organizing fundraising drives.

Mender enjoys his role as the supervisor for many reasons that have been discussed. To begin, he found great satisfaction as a nurse supervisor in rescuing the lives of many people who required medical assistance. He took great pleasure in educating the other nurses and medical professionals on delivering the highest possible care to their patients. He took great pleasure in continually expanding his knowledge during his career as a nurse by acquiring new skills at work. Despite the hectic atmosphere, he thoroughly enjoys his position as a supervisor in the establishment because the level of care is of such high caliber, and the organization has a solid reputation throughout the nation.

The supervisor chose his current job following his passion for the nursing profession, which ended up bearing fruits, and thus was promoted to a supervisor role. He had been a nurse in charge of one department in the institution. He also felt he was a strong manager who could inspire their team to do their best and provide quality results. The candidate has been in a supervisory role for a long time and has developed a distinct leadership style and approach to motivate and direct his team. He was influential and social as well, and this made him help the team members towards achieving a common goal. The supervisor claims to have a specialty in pediatric nursing, whereby he had attained his master’s degree from Harvard University. He was passionate and loved children, so he pursued that faculty. Some years back, he had once worked in the region as a community health nurse.

In terms of the company culture, he elaborated on the values, expectations, and actions guiding the team members. An organization’s self-conception, day-to-day activities, external relationships, and future goals all reflect the values and principles by which it operates. Quality, safety, and compassion are all reflected in the actions of healthcare organizations because of the culture they foster (DeSocio et al., 2019). These ideals also define what constitutes a “good” or “bad” action. The organization’s values included their ability to efficiently deliver excellent treatment and consider the health and security of the patients as the top priority. The organization created a place where people with different viewpoints and ideas can speak freely and openly. Lastly, there is honesty in adhering to rules of conduct to avoid malpractice. They also believed that unity is strength, and they worked as a team to enhance the delivery of high-quality patient care.

Supervisor Mender plays a crucial role in making decisions on staffing and admissions in the institution. He participates in hiring, orientation, guiding, coaching, managing admissions nursing staff, and enforcing regulations and procedures. He also maintains compliance with the hospital’s admissions policies and protocols. He manages individual client cases and prepares budgets to help the admissions department accomplish financial goals; tracks expenditures and beds and implements corrective action as needed; develops and achieves organizational objectives and goals by collecting patient, demographic, insurance, and financial records. In addition, he also controls the number of available beds and how many patients use them to meet federal mandates and hospital policies. He also participates in maintaining a clean and risk-free workplace for all employees, patients/clients, and visitors by following all applicable safety procedures and reporting any incidents that may compromise the health and well-being of all involved.

The supervisor utilizes a democratic leadership style whereby he involves other team members in decision-making. In a democratic leadership style, also known as participative management, followers are encouraged to have a say in how they are governed. In a democratic setting, superiors are frequently polled for their opinions (Alloubani et al., 2019). They promote open communication and group decision-making. This leadership style has promoted proper relationships with other workers in the institution. In case of conflicts, he effectively utilizes his conflict management skills by involving those with issues and listening to them as they converse to reach a common agreement. His role in conflict management includes assessment of the situation, intervening when necessary, recognizing the causes, creating conflict resolution guidelines, and working together with the conflicting team members to achieve a consensus.

In conclusion, I learned a lot about leadership in nursing after conducting this particular interview with Mender, who worked at Cascade Behavioral Health hospital, which is located in Tukwila, WA. The organization had a variety of inter-professional team members who collaborated to achieve the delivery of quality patient care. He acknowledged the current trends in evidence-based practice whereby he noted the abolishment of restraint use in patients as they cause more harm. Change has positively impacted the organization, especially in the adoption of modern technology. As the supervisor, he ensures proper resource management, although there are heavy tasks he does that make the situation challenging for him. He is passionate about his work and has desirable leadership qualities that help him encourage others to achieve their goals. The organization’s culture relies on the set values that include ethics to enhance the proper delivery of care. Lastly, Mender is a democratic leader who involves other workers in the organization in making decisions.

References

Alloubani, A., Akhu-Zaheya, L., Abdelhafiz, I. M., & Almatari, M. (2019). Leadership styles’ influence on the quality of nursing care. International Journal of Health Care Quality Assurance, 32(6), 1022–1033. https://doi.org/10.1108/IJHCQA-06-2018-0138

DeSocio, P. A., Garzon, M. P., & Hicks, M. R. (2019). Building a Culture of Safety: Relearning Organizational Behavior. International Anesthesiology Clinics, 57(3), 12–24. https://doi.org/10.1097/AIA.0000000000000242

Snow F. (2019). Creativity and Innovation: An Essential Competency for the Nurse Leader. Nursing Administration Quarterly, 43(4), 306–312. https://doi.org/10.1097/NAQ.0000000000000367

Wei, H., Roberts, P., Strickler, J., & Corbett, R. W. (2019). Nurse leaders’ strategies to foster nurse resilience. Journal of Nursing Management, 27(4), 681–687. https://doi.org/10.1111/jonm.12736

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Assignment Description:

Qualities of a Nurse Leader

You will engage with and interview a nurse leader in person. You should begin thinking about this activity as soon as possible and identify how you will identify and gain access to the interview. You may include photos, graphs, or charts.

1. Choose a nurse leader who holds a leadership nursing position in their organization who have direct reports ( i choose a house supervisor his name is mender he worked at cascade behavioral health hospital in Tukwila WA) (they supervise other employees). Examples of this include Director of Nursing, Director, Unit Manager. *You may not be employed in the same facility as your interviewee or shadow during personal work hours* (If special accommodations need to be made, approval by your instructor is required first).
3. Develop an interview guide before conducting the interview. Identify information that you want to know before the interview and plan clarifying questions. You must include at least one question about technology/informatics.
5. Conduct an interview regarding their professional role in the organization, and a current health care issue that is of interest to you (ethics, conflict management, budget, staffing, culture of safety, “just culture”, career advancement, quality improvement, etc.). Identify the name of the organization and use names of all involved (no anonymity).
7. Prepare a written report of the interview.

Required questions below. Feel free to add to the list below but these questions must be asked to your interviewee and answered.

• Please describe the nursing and inter-professional teams that operate in this facility/on this unit.
• Can you provide an example of a nursing practice that has been changed in the last year based on current best evidence?
• Please identify the impact of change within your organization and your role as leader/manager in this change process
• Please identify strategies used for fiscal and human resources that contribute to the organization’s ability to deliver quality cost-effective patient-centered care
• What do you consider your biggest challenge as a leader/manager?
• What do you love most about your job?
• Why did you choose this job?
• What other kinds of nursing/other job did you ever do?
• How would you describe your company’s culture?
• How would you describe your role in admission and staffing decisions?
• What is your leadership style?

* If you are employed in a large healthcare facility that has more than one location, you may interview the nurse leader in that organization with prior permission from your instructor. The purpose of this is to get you out of your organization and explore other nursing leadership roles that you might be familiar with.

M6 Assignment UMBO – 1, 2, 3

M6 Assignment PLG – 1, 6

M6 Assignment CLO – 3, 7, 8

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Assignment Instructions and Specifications

Submitting Your Work

Assignment Rubric

Start by reading and following these instructions:

1. Study the required chapter(s) of the textbook and any additional recommended resources. Some answers may require you to do additional research on the Internet or in other reference sources. Choose your sources carefully.
2. Consider the discussion and the any insights you gained from it.
3. Review the Assignment Rubric and the specifications below to ensure that your response aligns with all assignment expectations.
4. Create your Assignment submission and be sure to cite your sources, use APA style as required, check your spelling, and review the rubric.

The following specifications are required for this assignment:

• Length: 1500 to 1750 words in length; Upload log Separately
• Structure: Include a title page and reference page in APA format. These do not count towards the minimum word count for this assignment. Your essay must include an introduction and a conclusion.
• References: Use appropriate APA style in-text citations and references for all resources utilized to answer the questions. Your essay should have at least two scholarly references in addition to the textbook. Please be sure to cite the interview in APA format.
• Format: Save your assignment as a Microsoft Word document (.doc or .docx) or a PDF document (.pdf)
• File name: Name your saved file according to your first initial, last name, and the assignment number (for example RHall Assignment 1.docx)